Postage and Delivery

We aim to deliver products within 3 days on working business days using the Royal Mail Sign For Service. Please allow longer lead time if you are ordering from overseas.

Exchange and Refund Policy

 

If you are not happy with your purchase, please return it in saleable condition within 14 days with your receipt/invoice and return note for an exchange or refund. Refunds will be issued to your original payment method.

 

Please ensure that your parcel is securely packaged and enclose your completed returns note, providing information on items you are exchanging or reason for return. Cut and fix securely our returns address label on outer packaging.

 

We strongly recommend that you use a ‘Signed for’ or ‘Special delivery’ service if using Royal Mail as we will not be held accountable for products lost in transit. Please retain your Royal Mail receipt until the item has been credited back to your account.  Refunds for postage charge are not included.

 

Please allow 14 working days for refund/exchange to be complete.

 

If you have any further questions you can use the contact page to send a message or email us: info@shaungordon.co.uk.